تمت صياغة منتجاتنا بعناية دون استخدام أكثر من 1,600 مكون قد يسبب القلق، مثل SLS وSLES والبارابين والفثالات والسيليكون. نحن نؤمن باستخدام ما هو ضروري فقط - كل مكون في تركيباتنا له غرض وقد تم اختياره بعناية لدعم صحة شعرك وبشرتك دون إضافات غير ضرورية.

نعم، تركيبتنا لطيفة، نباتية، ومعتمدة من قبل أطباء الجلد، مما يجعلها مناسبة للجميع، بما في ذلك النساء الحوامل أو المرضعات. إنها خالية من السيليكون، والعطور، والبارابين، والكبريتات، والفثالات. ومع ذلك، نوصي دائمًا بإجراء اختبار حساسية أولاً للتأكد من عدم وجود أي حساسية قبل إدخال أي منتج جديد في روتينك.

أبداً. نحن فخورون بالقول إن منتجات Hello Klean خالية من القسوة ونباتية بالكامل. نحن لا نجري اختبارات على الحيوانات، ولا نبيع في البلدان التي تتطلب فيها القوانين إجراء اختبارات على الحيوانات.

Eczema and psoriasis can be tough to manage, especially when stress and inflammatory foods make things worse. While dermatological creams are often the best treatment, our Body Wash is here to help by removing mineral buildup and boosting hydration.

While it isn’t a cure for these conditions, the soothing ingredients support your barrier so it doesn't feel tight and irritated from hard water. We always recommend checking with your dermatologist for personalised advice and support.

Our body wash is is more hydrating than your typical shower gel, thanks to its innovative bi-phase texture. This unique formula combines two layers: one that deeply cleanses and another that locks in moisture.

Designed specifically for hard water, it also features a chelating complex that stops minerals from clinging to your skin, ensuring a soft, hydrated feel with every use.

While our Body Wash contains similar ingredients and percentages as you might find in facial products, we recommend using it for its intended purpose—to target and soothe tight, dry skin on your body. The skin on your face is more delicate, and we suggest sticking to products specifically formulated for facial care to ensure the best results.

The Press Reset Anti-Dryness Body Wash is designed for sensitive skin, providing deep hydration and soothing relief to tight, irritated areas, especially in hard water environments. On the other hand, the Blank Space Anti-KP Body Wash focuses on tackling roughness and bumps, gently exfoliating and smoothing out congested skin.

Press Reset is all about calming and moisturising, while Blank Space targets texture and helps clear up tough spots.

Standard orders are processed and shipped within 1–2 business days.
Estimated delivery times:

UK: 2–3 business days

EU: 5–8 business days

GCC: 5–8 business days (UAE 2–3 business days)

US/Canada: 5–10 business days

Australia: 7–15 business days

Other international destinations: 10–20 business days

Currently, we do not offer expedited delivery. All orders are shipped via standard delivery services.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your Hello Klean account, go to Order History, and select your order to view tracking updates.

If you haven’t received tracking details within 48 hours for an in-stock item, please check your junk mail or contact our customer support team and we’ll look into it right away.

Yes. Hello Klean ships to most countries worldwide.A few destinations are excluded due to local restrictions. If you’re unsure whether we can deliver to your country, please check our Shipping page or contact our support team.

First, check your tracking link for updates. Make sure your shipping address is correct and confirm whether a delivery attempt was made. You can also contact your local delivery service to see if they’re holding your parcel. 

If none of these help, reach out to our support team with your order number. Please note that customs, weather, or local postal issues can sometimes cause unexpected delays.

Yes, but we need to act quickly. Please contact our support team with your order number and the new address. If your order has already shipped, we won’t be able to change it on our end. You may need to contact the carrier directly to request redirection or hold the parcel for pickup.

We ship from multiple locations to help avoid customs fees. If you’re ever asked to pay a duty or handling fee, please email us and our team will assist you.

Packages can be returned due to incomplete addresses, missed delivery attempts, unclaimed parcels, customs issues, or local delivery restrictions. If this happens, contact us via email or our social channels and we’ll help you resolve it.

Check around your property and with neighbours or building staff. Sometimes tracking updates before the parcel is physically delivered, so please allow 24 hours. If you still haven’t received it, contact our support team with your order number and tracking info so we can investigate.

We can make small changes if your order hasn’t been processed yet. Contact our support team right away with your order number and the requested changes.

Orders can be held for reasons like payment verification, address issues, fraud checks, stock discrepancies, or special handling. If your order is on hold, our team will contact you within 1–2 business days with details and next steps.

Yes. Every international order includes tracking at no extra cost.

Yes, in most regions. Some carriers can’t deliver larger parcels to PO boxes, in which case we’ll request a physical address.

In some regions, carriers may apply a surcharge for remote or hard-to-reach areas. If applicable, this will appear at checkout before payment.