Terms and Conditions
OVERVIEW
These are the terms and conditions of use of and supply for products ordered on https://helloklean.com/ (the "Website"). The Website is operated by or on behalf of Helloklean Ltd, trading as Hello Klean ("we", "us" and "our"). We are a limited company, registered in England. Our registered company number is 12384534 and our registered office is at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
Your use of the Website and purchase of any products offered on the Site (the "Products") is subject to these terms. By visiting our Website, purchasing Products and/or participating in the Hello Klean Smart Refill Plan (the "Subscription"), you engage in our “Service” and agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the Website, including without limitation users who are browsers customers, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our Service. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, then please refrain from using the Website or any of our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. Shopify Inc. provide us with the online e-commerce platform that allows us to sell our products and services to you (the "Online Store"). Any new features or tools which are added to the Online Store shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service from time to time by posting updates and/or changes to our Website, although no such change will affect any order you have already placed with us. Your continued use of or access to the Website following the posting of any changes constitutes your acceptance of those changes.
Last Updated: 29 January 2026
SECTION 1 – TERMS APPLYING TO USE OF THE WEBSITE
1.1 By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years of age.
1.2 It is your responsibility to ensure your equipment (such as but not limited to computers, laptops, tablets or other mobile devices) meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.
1.3 We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.
1.4 You may only use the Website for non-commercial use and only in accordance with these Terms of Service. You may retrieve and display content from the Website on a computer screen, print and copy individual pages and, subject to the sections 1.5 and 1.6, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed on-screen or accessible via a link.
1.5 You may not use the Website and/or the Service for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any applicable laws and regulations (including but not limited to copyright laws). You must use the Website in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
1.6 You may not store content of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Website. You must not transmit any worms or viruses or any code of a destructive nature. 1.7 A material breach or violation of any of these Terms will result in termination of the Services.
1.8 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
1.9 These Terms of Service apply to any repaired or replacement Product supplied to you by us or any new services and/or features offered to you through the Site (including, the release of new tools and resources).
SECTION 2 – ORDERING AND AVAILABILITY
2.1 Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. Before you place your order, we will provide you with all information required, including the main characteristics of the Products, the total price, delivery costs and timescales, and your cancellation rights. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.
2.2 After you place an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Products ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Products. Our acceptance of your order takes place when we confirm to you by email that the Products have been dispatched ("Order Confirmation"). The contract between you and us in relation to the Products ordered ("Contract") will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.
2.3 The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.
2.4 If we are unable to provide the Products in your order for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount paid.
2.5 From time to time, certain new Products may, where indicated on the relevant Product page, be pre-ordered (i.e. you may place an order before the relevant Product has been generally released and become available on the Website). Where this is the case, the availability date will be shown on the relevant Product page
2.6 We reserve the right to refuse or cancel orders where: (a) we have reason to believe that the order is fraudulent or unlawful, (b) the Products are unavailable or out of stock, (c) pricing or product information contains an obvious error, (c) we are unable to obtain authorisation for payment, or (d) you have breached these Terms of Services. We will notify you promptly if we refuse or cancel your order and provide a full refund for any payment already made.
2.7 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Products, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.
SECTION 3 – DELIVERY
3.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.
3.2 If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Products will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation.
3.3 Your order will be delivered to the delivery address you specify when placing your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order and of any additional charges will appear at checkout before payment. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Products comprised within the same order cannot be delivered to different addresses.
3.4 Changes to your delivery address can be made, provided that your order has not shipped. Contact our support team at support@helloklean.com as soon as possible with your order number and the new delivery address.
3.5 Once your order ships, you will receive a conformation email with a tracking link. You can also log into your Hello Klean customer account ("Account"), click on 'Order History' and select your order to view tracking updates. If you have not received tracking details without 48 hours for an in-stock item, please contact our customer support at support@helloklean.com.
3.6 Deliveries are made by third party delivery providers. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. If you have any issues with your delivery, please contact our support team at support@helloklean.com with your order number and tracking information so that we can investigate.
3.7 If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. We ship from multiple locations to help avoid incurring customs fees. If you are asked to pay an import duty or tax, please contact us at support@helloklean.com and our team will assist you. Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
3.8 If our supply of your Product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you can contact us at: support@helloklean.com to cancel your order and receive a refund for any Products you have paid for in advance but not received.
3.9 The Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Products has been received.
SECTION 4 - PRICES AND PAYMENT
4.1 Details of the prices for the Products and the procedure for payment and delivery are provided throughout the Website.
4.2 Prices for our Products are as quoted on the Website from time to time. Prices and delivery costs are liable to change at any time. The total price you pay will be the price displayed at the time you place your order. Changes will not affect orders in respect of which we have already sent you an Order Confirmation. We will not increase the price of Products you have already ordered without your consent.
4.3 All prices displayed include VAT. Any additional mandatory charges (such as delivery fees) will be clearly displayed before you complete your order.
4.4 If we need to make significant changes to the Service, we will provide you with reasonable notice. If such changes materially affect Products you have already purchased, you will have the right to cancel and receive a refund for any unused portion, pursuant to the Cancellation and Refund process detailed in Section 6.
4.5 Payment for orders can be made by credit card, debit card, Shop Pay or PayPal on the checkout page. We accept credit card payment from a variety credit card providers as well as other third payment providers, including buy-now-pay-later providers. We will charge your credit or debit card when the order if placed
4.6 You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
4.7 From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Products ordered online, subject to the terms under which they were issued (as indicated in the relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Products stated. Discount codes cannot be redeemed for cash.
SECTION 5 – CANCELLATIONS, RETURNS AND REFUNDS
Consumer Cancellation Rights
5.1 You can cancel a Contract at any time before your order is delivered and up to 100 days from the day after your Products have been delivered to you. If you cancel, you will receive a full refund of the price paid for the Products in accordance with our refunds process outlined below.
5.2 To cancel a Contract, you must inform us clearly by emailing us at support@helloklean.com with the subject line RETURN. Please include details of your order to help us to identify it (such as your name, address and order references). You may also use the model form below:
To Hello Klean (Helloklean Ltd), 2nd Floor, College House,17 King Edwards Road, Ruislip, London, HA4 7AE, support@helloklean.com:
I hereby give notice that I cancel my contract of sale of the following goods,
Ordered on:
Name:
Address:
Date:
5.3 You must return the Products to us following the returns process below within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Products), up to the price of the Products, from the refund to which you are otherwise entitled
5.4 You do not have the right to cancel your order for: (a) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or (b) Products which have been made to your specifications or are clearly personalised, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
5.5 Nothing in this section affects your legal rights.
Return
5.6 To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us using the pre-paid return label available on our Website via the 'Request Pre-Paid Return Label' page.
5.7 Please save your proof of posting/despatch and tracking information until your refund has been processed.
Refunds
5.8 Once your return is received, or, if earlier, the day on which we receive evidence that you have returned the Products, we will send you an email to notify you that we have received your returned item and confirm whether the refund request has been approved or rejected. If your refund is approved, we will process your refund within 14 days of our receipt of the returned Products.
5.9 We will refund the price paid in full (subject to 5.10 below) including the cost of standard delivery. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds are made using the same method originally used by you to pay for your purchase.
5.10 We may reduce the refund to reflect any diminished value of the Products resulting from your handling of them beyond what is necessary to establish their nature, characteristics, and functioning. This does not affect your right to examine the Products before deciding to keep them.
5.11 If you have not received your refund, first contact your debit or credit card company and/or bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@helloklean.com.
Faulty Products
5.12 If the Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, please contact us at support@helloklean.com with the subject line DAMAGED, along with your order number and a photo of the faulty product. Nothing in this section affects your legal rights.
Allergies
5.13 Very occasionally, people may have an allergic reaction to certain ingredients within a product they have not used before. If you have an allergic reaction to a Product, we recommend that you stop using the Product and contact a doctor in the first instance.
5.14 Please contact Hello Klean within 48 hours of using your Product with the following information: (a) the Product you reacted to; (b) the type of reaction you experienced; (c) how long after applying the Product the allergic reaction occurred; and (d) if you have consulted a healthcare professional since having the reaction.
5.15 As a gesture of goodwill, we will refund you the value of the Product.
5.16 Hello Klean reserves the right to request a doctor's letter and/or photo of the reaction. Please read the manufacturers’ leaflet or the information on the product to see if they are likely to cause you any problems. We provide ingredient information for your safety. If you have concerns about ingredients, please contact us before purchase. Nothing in this section limits your legal rights. .
Pre-orders
5.17 When you purchase a Product on a pre-order basis, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
5.18 You can cancel a partially paid pre-order order that has not yet been fulfilled. Once your pre-order has been dispatched, your cancellation and return rights provided for under these Terms of Service apply. .
SECTION 6 – HELLO KLEAN SMART REFILL PLAN
6.1 Hello Klean refill products (the "Subscription Products") are available for purchase as part of the Hello Klean Smart Refill Plan (the "Subscription"). When you enrol in the Subscription, you will receive automatic deliveries of your selected Subscription Products every three (3) months (the "Subscription Delivery"). You can cancel, pause or change the delivery schedule of your Subscription at any time through your Account.
6.2 To sign up to the Subscription, select the 'Subscribe & Save' option on the chosen Subscription Product page. If you do not wish to sign up to the Subscription, ensure to select the 'Prefer one-time purchase' option on the Product Page to purchase the Product without enrolling in the Subscription. To confirm purchase of your chosen Subscription Product, follow the prompts that will appear on-screen. If you are offered a discount on the standard Subscription price you will be informed of the discount amount as well as the full price payable for subsequent Subscription purchases. Our acceptance of your participation in the Subscription takes place when we confirm your Subscription to you by email ("Subscription Confirmation"). The contract between you and us in relation to the Subscription ("Subscription Contract") will only be formed when we send you the Subscription Confirmation.
6.3 The Subscription will relate only to the Subscription Product which have been confirmed in the Subscription Confirmation. We will not be obliged to supply any other Products which may have been part of your order until such Products have been confirmed in a separate Subscription Confirmation. If we are unable to provide the Subscription Products in your order for any reason, we will inform you of this by email and we will not process your Subscription order.
6.4 Details of the Subscription, including the subscription price, billing frequency, contract length, included products and cancellation information will be provided to you before you confirm your Subscription on the checkout page. Before each renewal, we will send you a reminder email containing the renewal date, amount to be charged, what you are subscribing to, and clear instructions on how to cancel.
6.5 Participation in the Subscription may entitle you to certain rewards (the "Subscription Rewards"). If applicable details of the rewards will be detailed as part of the Hello Klean Smart Refill Plan. Any Subscription Rewards associated with the Subscription will be determined at the sole discretion of Hello Klean and may be changed ay any time on reasonable notice. Hello Klean reserves the right to change or withdraw the Subscription Rewards at any time on reasonable notice.
6.6 We will email you a reminder three (3) days before the next scheduled shipment of your Subscription Products. You will be charged on the day your Subscription Products ship. You will not be charged for the cost of shipping the Subscription Products. You can view your future Subscription Deliveries in your Account. All future Subscription Deliveries will be listed by date. All Subscription Products will be delivered pursuant to the process set out in Section 3.
6.7 Subscription payments are processed automatically using the credit or debit card saved as your subscription payment method (the "Subscription Payment Metod"). You can update your details, including your saved Subscription Payment Method, anytime through your Account. If your subscription payment fails, we will continue to attempt to collect the payment. If we still cannot process your payment after the third try, we will contact you via email to resolve the issue.
6.8 You can amend, pause and/or cancel your Subscription at any time through your Account. To amend the frequency of your delivery and view your Subscription plan, log into your Account and click the 'Subscriptions' tab. To cancel your Subscription, log into your Account and click the 'Cancel' button next to your active Subscription. Once your Subscription is cancelled, you will be shown your Subscription end date. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Subscription until the end of the period you have paid for. If you cancel the Subscription, you will not be charged for future billing periods.
6.9 If any material changes are made to the terms of the Subscription, we will notify you at least 30 days in advance and give you the right to cancel without penalty before the changes take effect.
SECTION 7 – PRODUCT INFORMATION
7.1 We will use reasonable efforts to ensure that stock information on the Website is accurate. However, Products are subject to availability. If a Product becomes unavailable after you place your order, we will notify you as soon as reasonably possible and offer you a suitable alternative.
7.2 We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website and Online Store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We may make small changes to the appearance and specification of Products on our Online Store which do not materially affect their quality or function.
7.3 We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer.
7.4 We reserve the right to discontinue any Product or suspend the Subscription. We will let you know at least 30 days in advance and we will refund any sums you've paid in advance for Products which will not be provided.
SECTION 8 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
8.1 We make every effort to ensure that information on our Website is accurate and up to date. However, errors may occasionally occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to: (a) proceed with the order at the correct price/description, or (b) cancel your order and receive a full refund.
8.2 We will not be liable for losses arising from minor errors or omissions in product information, provided we correct them promptly when discovered.
8.3 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
9.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same Account, the same debit/credit card, and/or orders that use the same billing and/or shipping address.
9.2 In the event that we make a change to or cancel an order, we notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
9.3 We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
9.4 You agree to provide and keep current, complete and accurate your Account information. You agree to promptly update your Account and other information, including your email address and debit and/or credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 10 – THIRD-PARTY LINKS
10.1 Certain content, products and services available via our Website may include materials from third-parties. We include these to provide you with access to information, products or services that you may find useful or interesting.
10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
10.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 – INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in any content of the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors, unless otherwise stated. Except as expressly set out here, nothing in these Terms of Service gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these Terms of Service), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
SECTION 12 – CONTENT
12.1 We may change the format and content of the Website from time to time. You agree that your use of the Website is on an 'as is' and 'as available' basis and at your sole risk.
12.2 Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
12.3 Except to the extent in these Terms of Service, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
12.4 We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
SECTION 13 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
13.1 The Site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as on a Product page (collectively "User Content Areas"). We do not control the material, including comments and pictures, submitted to User Content Areas (collectively "User Submissions"), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
13.2 If you participate in any User Content Areas, you must keep all User Submissions relevant to the purposes of the User Content Ara and the nature of the topic. User Submissions may not: (a) contain, transmit, distribute, link to or otherwise make available, or advertise or promote any content that infringes any intellectual property rights or data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm or embarrassment, knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable ("Prohibited Content"); (b) impersonate any person or entity or otherwise misrepresent your relationship with any person or entity; (c) contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam); or (d) transmit or distribute any virus and/or other code that has contaminating or destructive elements.
13.3 We may, but have no obligation to, monitor, edit or remove User Submissions that we determine in our sole discretion are fake, misleading, dishonest, unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
13.4 All reviews and ratings submitted as User Submissions must be based on genuine experiences with our Products. You must not post fake, misleading or dishonest reviews. We reserve the right to verify the authenticity of reviews and remove any reviews that appear fake, misleading, or in breach of these Terms of Services, including verification of purchase where appropriate, monitoring suspicious patterns, and investigation reports of fake reviews. Any reviews that have been incentivised or paid will be clearly disclosed.
13.5 You agree that your User Submissions will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your User Submissions will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
13.6 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and a third party payment provider provides any payment services.
SECTION 14 – PERSONAL INFORMATION AND PRIVACY
Your submission of personal information through the Online Store and/or the Website is governed by our Privacy Policy.
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
15.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
15.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 16 - PROHIBITED USES
16.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or national regulations, rules, laws, or statutes; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
16.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 17 - LIMITATION OF LIABILITY
17.1 Nothing in these Terms of Service limits or excludes our liability to you for: (a) death and personal injury; (b) fraud or fraudulent misrepresentation; (c) breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or (d) for any other liability that, by law, may not be limited or excluded.
17.2 Subject to 17.1, any liability we do have for losses you suffer shall not exceed the purchase price of the Product and/or Service and is limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We will not be liable to you for any losses which are unexpected or could have been avoided if you had taken reasonable action.
17.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control.
SECTION 18 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - ENTIRE AGREEMENT
19.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
19.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
SECTION 20 – COMPLAINTS AND DISPUTE RESOLUTION
20.1 If you have any complaint about our Products or Services, please contact us at support@helloklean.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.
20.2 You also have the right to take legal action in the courts if you are not satisfied with our response to your complaint.
SECTION 21 – ASSIGNMENT OR TRANSFER
We may assign or transfer our rights and obligations under these Terms of Service to another entity. We will notify you in writing if this happens. You may only assign or transfer your rights or obligations under these Terms of Service if we agree in writing.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you Products and/or Services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service. If you live in Wales, Scotland or Northern Ireland, a claim can also be brought in the courts of the country you live.
SECTION 23 – CHANGES TO TERMS OF SERVICE
23.1 We may update these Terms of Services from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. You can review the most current version of the Terms of Service at any time at this page.
23.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. If we make material changes that adversely affect your rights, we will notify you or by prominent notice on our Website at least 30 days before the changes take effect. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to the changes, please cease using our Service.
SECTION 24 - CONTACT INFORMATION
All notices given by you to us must be given in writing to the address set out below. We may give notice to you at either the email or postal address you provide to us when placing an order. Please submit any questions you have about these Terms of Service or any problems concerning the Website by email to support@helloklean.com or write to us at:
2nd Floor, College House,17 King Edwards Road, RUISLIP
London
HA4 7AE
UNITED KINGDOM
Company No: 12384534
Email: info@helloklean.com