Hard water contains minerals, mainly calcium and magnesium, and sometimes trace metals like iron or copper. These minerals prevent soap from dissolving properly, which leaves behind a residue on the skin and hair, as well as directly impacting skin and hair health.

Dr. Sonia explains, "Hard water can increase skin pH, making it more alkaline. The skin barrier functions best at a slightly acidic pH (~5.5). A higher pH weakens the skin's defence mechanisms. Therefore, prolonged exposure to hard water can result in a compromised skin barrier, making it more susceptible to various skin issues. This can result in a flare up of eczema and psoriasis and even result in heightened skin sensitivity."

Hard water and chlorine can react with your skin’s natural oils, turning them into a wax-like texture that blocks your pores, leading to irritation and breakouts, especially if you have sensitive or acne-prone skin.

Heavy metals like lead and copper can cause dryness, redness, and even long-term inflammation. Prolonged exposure can interfere with your skin’s natural detoxification process, making it harder for your body to eliminate toxins and potentially increasing the risk of skin conditions over time.

Chlorine can aggravate conditions like eczema by further drying out the skin and breaking down its protective barrier, triggering flare-ups and increased irritation.

You may feel dryness or irritation after showering, or notice a chlorine smell. For exact levels, check your local water quality report using our tool or use an at-home water testing kit.

Signs of hard water include dry, flaky skin, dull or lifeless hair, and mineral deposits on your shower head or faucets. You can check your local water hardness by entering your postcode in our water quality tool.

Shower Filter:

1. Design: Compact design.
2. Installation: Installs easily under your shower tap.
3. Function: Removes over 90% of chlorine, heavy metals, and impurities that strip hair and skin.
4. Best For: Those wanting improved water quality without replacing their shower head.
   

Rain Shower:

1. Design: Wall-mounted with a wide, luxurious spray.
2. Installation: Unscrew your old rain shower and screw on your upgrade.
3. Function: Removes over 90% of chlorine, heavy metals, and impurities that strip hair and skin.
4. Best For: A spa-like shower experience with the added benefits of boosted water pressure and water savings.

Shower Head:

1. Design: Handheld or fixed shower replacement.
2. Installation: Unscrew your shower head from the hose and screw on your upgrade.
3. Function: Removes over 90% of chlorine, heavy metals, and impurities that strip hair and skin.
4. Best For: A versatile showering experience with the added benefits of boosted water pressure and water savings.

Our Smart Refill Plan takes the hassle out of remembering when to change your filter. You’ll get fresh capsules delivered every 3 months to ensure impurities don’t creep back in and disrupt your routine.

You can cancel and change delivery time at any time in your account.

A water softener is a whole-house device that tackles limescale, but it doesn’t address everything. While no shower filter removes calcium and magnesium, our Hello Klean Filtration range targets harmful elements like iron, copper, lead, and chlorine to reduce the harsh effects of hard water on your skin and hair. But we don’t stop there; our wash-off products are powered by our Klean Complex™, specifically designed to combat the lingering effects of calcium and magnesium.

Klean Complex™ works by neutralising these stubborn minerals, preventing them from clinging to your hair and skin. For hair, this means smoother strands, reduced breakage, and a healthier scalp. For skin, this means boosted hydration and reduced irritation to support a healthy barrier.

Together, our hair, body, and filtration ranges provide a comprehensive solution, addressing both the water you shower in and its lasting effects on hair and skin. This dual-action approach helps restore balance so your hair and skin can get back to how they used to be.

No, our Hello Klean Filtration range won’t affect your water temperature. The filters are designed to maintain your water's flow rate and pressure, ensuring that your water temperature remains consistent during your shower.

No, our Shower Filter, Rain Shower, and Shower Head can be easily installed by yourself in under a minute.

Yes, our Hello Klean Filtration range is compatible with electric heaters and can be installed without issue. However, because different heaters have varying flow requirements, we recommend checking with your heater's supplier or manufacturer beforehand to ensure optimal performance. This way, you can be sure everything works smoothly together.

We gathered feedback from our Hello Klean community to see how our Shower Filter is making a difference in their daily routines.

• Number of Participants: 82
• Living Conditions: All participants reside in areas with hard water.

Overall Satisfaction: A strong majority, 88%, reported their hair and skin felt softer after 1 month.

Improved Hair Texture: More than 78% of the respondents reported a significant improvement in hair dryness, while 25% noted a reduction in frizz. Users also commented on how their hair felt smoother and easier to manage whilst their haircare products remained the same.

Healthier Skin: 67% of participants observed that their skin felt more balanced, with fewer issues related to dryness and sensitivity.

Harsh water and chlorine can strip natural oils, roughen the cuticle, and weaken the hair fibre over time. Our haircare is powered by Klean Complex™, which neutralises minerals, metals and chlorine to prevent damage to the hair shaft and maintain hair strength.

Results will vary, but with consistent use, the damaging effects of harsh and chlorinated water are gradually reduced. As mineral buildup lifts, hair often feels lighter, softer, and more like how it used to.

No. Our products are formulated without over 1,600 ingredients that cause potential worry, including SLS, SLES, parabens, phthalates, and silicones. 

We believe in using only what’s necessary. Every ingredient in our formulas has a purpose and is carefully selected to support your hair and skin health.

Yes, our formulas are gentle, vegan, dermatologist-approved, and suitable for everyone, including those who are pregnant or breastfeeding. They are free from silicones, parabens, sulfates, and phthalates. However, we always recommend doing a patch test first to ensure there are no allergies before introducing any new product into your routine.

Never. We’re proud to say that Hello Klean products are cruelty-free and entirely vegan. We don’t test on animals, and we don’t sell in countries where animal testing is required by law.

Yes. Our formulas are safe for all chemically treated hair, including keratin treatments, Brazilian blowouts, as well as colour-treated hair.

Full Cover Anti-Thinning Shampoo is formulated to target hair density and stimulate new growth, using ingredients like Aminexil and Biotin to strengthen hair from the root and improve scalp health.

Full Length Anti-Breakage Shampoo focuses on protecting existing hair by preventing damage from hard water and reducing breakage. While both formulas neutralise unwanted impurities in hard water, Full Cover works at the scalp level to promote thicker hair, whereas Full Length shields and fortifies hair strands.

Both conditioners offer powerful protection against hard water, helping to smooth strands and maintain moisture. The Light Hair Conditioner contains light violet pigments to neutralise unwanted yellow tones in lighter hair, while the Dark Hair Conditioner helps maintain depth and tone in darker hair by reducing brassiness and dullness.

Hard water and chlorine disrupt skin pH while residue weakens the skin barrier, causing dryness, itchiness, and inflammation. Our body products are powered by Klean Complex™ to neutralise irritating minerals, metals, and chlorine so your skin stays hydrated and soothed after every shower.

Harsh water can make skin feel tight, dry, and more prone to flare ups, especially for those with eczema or psoriasis. According to GP Dr Sonia Khorana, exposure to hard water has even been linked to a higher risk of developing eczema.

While our body care isn’t a treatment, it’s designed to support compromised skin. Each formula contains Klean Complex™ to neutralise irritating minerals, remove buildup, and help strengthen your skin barrier. For personalised advice, we always recommend speaking to your dermatologist.

Results will vary, but with consistent use, the effects of hard and chlorinated water are gradually reduced. As mineral buildup lifts, skin often feels calmer, softer, and more like how it used to.

No.Our products are formulated without over 1,600 ingredients that cause potential worry, including SLS, SLES, parabens, phthalates, and silicones. We believe in using only what’s necessary. Every ingredient in our formulas has a purpose and is carefully selected to support your hair and skin health.

Yes. Our gentle, water-first formulas are safe for all skin types, including those prone to sensitivity. However, we always recommend doing a patch test first to ensure there are no allergies before introducing any new product into your routine.

Yes, our formulas are gentle, vegan, dermatologist-approved, and suitable for everyone, including those who are pregnant or breastfeeding. They are free from silicones, parabens, sulfates, and phthalates. However, we always recommend doing a patch test first to ensure there are no allergies before introducing any new product into your routine.

Never. We’re proud to say that Hello Klean products are cruelty-free and entirely vegan. We don’t test on animals, and we don’t sell in countries where animal testing is required by law.

No, you should not use our body products on your face. While our body care shares ingredients often found in facial skincare, the skin on your face is more delicate and needs products made specifically for it.

Press Reset Anti-Dryness Body Wash is designed for sensitive skin, providing deep hydration and soothing relief to tight, irritated skin. Blank Space Anti-KP Body Wash focuses on tackling roughness and bumps to gently exfoliate and smooth congested skin.

Press Reset calms and moisturises while Blank Space targets texture to help clear up rough patches.