Smart Refill Plan FAQs

Forget about setting reminders to replace your Shower Filter, Rain Shower or Shower Head. We’ll handle the scheduling for you, delivering refills exactly when you need them—so you can keep enjoying cleaner, better water without the hassle.

You can easily make adjustments online anytime. Plus, when you join the Happy Shower Club, you’ll enjoy an exclusive 20% discount on your first order, and 20% off all future recurring orders.

To start enjoying Hello Klean’s subscription perks, simply add your favorite products on subscription to your cart and check out. Payments are automatically processed using the card saved in your ‘Payment Methods’ tab, labeled as your 'Subscription Payment Method.' You can update your payment details anytime in the My Account section. For recurring orders, you’ll be billed when your next order ships, and we’ll send you a reminder 3 days before the charge.

For recurring orders, you will be billed on the date your next order ships. And we'll send you a upcoming charge reminder 3 days in advance.

Here’s how to cancel your Hello Klean subscription:

  1. Log into your Hello Klean account.
  2. Click the Cancel button next to your active subscription.
  3. You’ll be shown your subscription end date.

If you run into any issues, please email us at support@helloklean.com.

You’ll receive a 20% discount on your initial purchase, as well as 20% off on all subsequent recurring orders.

To amend the delivery frequency of your Subscription, please visit the 'Subscriptions' tab within the ‘Your Account’ section of our website. You can then view each of your subscriptions and edit the frequency.

Yes. You can view your future deliveries by visiting the 'Subscriptions' tab within the ‘Your Account’ section on our website. All of your upcoming deliveries will be listed by date.

If your payment fails, we will attempt to collect the payment three times. If we still can’t process your payment, we will contact you via email to resolve the issue.

Beauty solutions for your water
Swap in a new refill every 3–4 months to maintain performance.