Shipping policy

Shipping and Delivery Policy

Your order will be fulfilled by the delivery date set out in the email in which we confirm that the Products have been dispatched ("Order Confirmation"), unless there are exceptional circumstances and except in the case of pre-orders.

If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Products will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation.

Your order will be delivered to the delivery address you specify when placing your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order and of any additional charges will appear at checkout before payment. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Products comprised within the same order cannot be delivered to different addresses.

Changes to your delivery address can be made, provided that your order has not shipped. Contact our support team at support@helloklean.com as soon as possible with your order number and the new delivery address.

Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your Hello Klean customer account ("Account"), click on 'Order History' and select your order to view tracking updates. If you have not received tracking details within 48 hours for an in-stock item, please contact our customer support at support@helloklean.com.

Deliveries are made by third party delivery providers. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. If you have any issues with your delivery, please contact our support team at support@helloklean.com with your order number and tracking information so that we can investigate.

If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. We ship from multiple locations to help avoid incurring customs fees. If you are asked to pay an import duty or tax, please contact us at support@helloklean.com and our team will assist you.  Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

If our supply of your Product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you can contact us at support@helloklean.com to cancel your order and receive a refund for any Products you have paid for in advance but not received.

 

The Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Products has been received.