سياسة الخصوصية

This privacy policy will explain how Helloklean Ltd. uses the personal data we collect from you when you use our website. Helloklean Ltd. collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Helloklean Ltd. with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Helloklean Ltd. collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Improve our product offerings to you in the future. 

How do we store your data?

Helloklean Ltd. securely stores your data:

  • If you agree to the processing, at most until you revoke your agreement,
  • If we need the data to perform a contract, any longer than the contractual relationship with you exists or for the length of legal retention periods
  • If we process the data based on legitimate interests, up until the point that your interest in a deletion that outweighs our interests.

Marketing

Personal data are only collected by us to the extent and for the purposes, you provided us the data for, e.g. during registration.

We use and save your personal data within our services for the following purposes only if you explicitly granted us your approval:

Newsletter dispatch, mailings, retrieval of purchasable content, subscription of blog comments, other

E-mail advertising with registration for the newsletter

If you subscribe to our newsletter, please use the e-mail newsletters that are available to you. § 6 para. 1 sentence 1 lit. GDPR. 
Unsubscribing from the newsletter is possible at any time and can be done by sending a message to the contact option below or by clicking on the Unsubscribe button with every newsletter mail you receive. Your data address that you no longer need to use, or how we reserve the right to additional use of data, which is permitted by law.

In individual cases, additional informed consent is requested from you, e.g. if the following personal information is needed:

Customer service, the offering of new products, individual tailored customer information

Helloklean Ltd. would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Helloklean Ltd. from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe to our newsletter. You can also contact us at support@helloklean.com

What are your data protection rights?

Helloklean Ltd. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Helloklean Ltd. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Helloklean Ltd. correct any information you believe is inaccurate. You also have the right to request Helloklean e.K. to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Helloklean Ltd. erase your personal data, under certain conditions.

The right to restrict processing – You have the right to restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@helloklean.com

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

Here is a list of cookies that we use: 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

How do we use cookies?

Helloklean Ltd. uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

    • Functionality – Helloklean Ltd. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
    • Advertising – Helloklean Ltd. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The helloklean.com website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Social media

Facebook 

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and is accessible here www.facebook.de. These separate social plugins are marked through one of the Facebook logos or through the ‘Facebook Social Plugin’. A list with the appearances and functions of the individual plugins is accessible here: developers.facebook.com/docs/plugins. If you visit a site of our website which contains such a social plugin, your browser builds a direct connection to the servers of Facebook. The content of the social plugins will be transmitted from Facebook directly to your browser which integrates it into the website. Therefore, we have no influence on the scope of the data Facebook collects with the social plugins and inform you accordingly to our level of knowledge: Due to the integration of the social plugins, Facebook is informed that you visited the relevant site of our website. This also happens, when you are not registered as a user of Facebook or when you are currently not logged in into your Facebook account. This information combined with your IP address is sent from your browser to a server of Facebook in the United States and saved. According to information by Facebook only the anonymous IP address is saved from not-registered users in Germany. If you are logged in into your Facebook account, Facebook can match the visit of our website directly to your account. Facebook obtains the information of your visit on our website independently from you interacting with the social plugin or not. When you interact with the social plugins, for example by clicking the Like-Button or by commenting, the corresponding information will be transmitted by your browser directly to Facebook and then saved. In addition, the information will be published and shown to your Facebook friends. Purpose and extent of the data collecting and further processing and usage of the data by Facebook as well as your corresponding rights and setting options for privacy security can be found in the privacy policies of Facebook at www.facebook.com/about/privacy. If you are a registered user of Facebook and you do not want Facebook to collect your data on our website and to connect it to your Facebook member information, you must log out your Facebook account before visiting our website. Additionally, it is possible to block the social plugins with add-ons for your browser such as Facebook Blocker webgraph.com/resources/facebookblocker 

Instagram

We promote the service Instagram on our website. Instagram is a service of Instagram Inc. By means of the integrated "Instagram" button on our page, Instagram receives the information that you have accessed the corresponding page of our website. If you are logged into Instagram, Instagram may assign the visit to our site to your Instagram account and link the data by this means. The data transmitted by clicking the "Insta" button is stored by Instagram. You can find more information regarding the purpose and scope of data collection, its processing and use, as well as your related rights and settings options for protecting your privacy in the Instagram data protection notice under https://help.instagram.com/155833707900388.

To prevent your visit to our site from being accessed by your Instagram account, you must log out of your Instagram account before visiting our site. 

Changes to our privacy policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 2, 2019.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: support@helloklean.com